We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from DHANVI DIAMOND, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 towards processing charges.
Lifetime Exchange
The value of the exchanged product after deductions towards making charges and discounts will be credited to your DHANVI DIAMOND account. This remains valid for 365 days and can be used to purchase any Diamond products. The value cannot be encashed.
Lifetime Buy-Back
If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product. Jewellery returned showing signs of alteration by anyone other than DHANVI DIAMOND shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
| CATEGORY | EXCHANGE VALUE | BUYBACK VALUE |
| Diamond & Gemstone Jewellery | 100% of gold/platinum value at current market rate
90% of diamond value at current market rate |
100% of gold/platinum value at current market rate
90% of diamond/gemstone value at current market rate |
| Plain Gold /Platinum jewellery | 100% of gold/platinum value at current market rate | 100% of gold/platinum value at current market rate |
| Coins | 100% of gold/silver value at current market rate | 100% of gold/silver value at current market rate |
| Solitaire Jewellery & Loose Solitaires | 100% of gold/platinum value at current market rate
90% of diamond value at current market rate 90% of solitaire value at current market rate (Up to INR 10 lakhs) |
100% of gold/platinum value at current market rate
90% of diamond/gemstone value at current market rate 80% of solitaire value at current market rate (Up to INR 10 lakhs |
Note:
- Products to be returned with the original product Certificate & Invoice.
- If products not accompanied with original bill & certificate, an additional deduction of 5% would be charged over and above the above mentioned exchange/buyback policy.
- Any loss of weight due to wear n tear shall be borne by Customer.
- All Dealers can exchange any product up to 3 months from the date of purchase without any deduction.
